Summary
Customers using the e-Invoicing Network in Romania experienced delays in retrieving documents and statuses from the ANAF platform. A time-bounded set of invoices was affected and required additional processing before it could be successfully retrieved. Newly submitted invoices continued to be processed normally throughout, and all affected documents have since been fully processed. The service is operating normally.
Root Cause
The issue originated with our third-party e-invoicing provider, which processes and returns invoice data from the ANAF platform. A subset of invoice records was returned in an inconsistent state, which prevented those records from being processed successfully and created a backlog in document and status retrieval. The provider corrected the underlying issue at source. Customer data integrity was not affected at any point.
Resolution
Once the provider resolved the underlying issue, the retrieval backlog was fully cleared and all affected records were successfully reprocessed. Retrieval volumes were validated against the source platform and confirmed at normal levels. To reduce the impact of any similar issue in future, we have introduced additional monitoring and recovery tooling that allows us to detect and remediate affected records more rapidly.