Summary
On 23 July 2026, TotalAgility customers experienced intermittent service interruptions, including errors, timeouts and difficulty accessing the application, over a period of approximately three hours.
Root Cause
The interruption was caused by a broader Microsoft Azure outage affecting the West US region, where part of the TotalAgility AMS/Partners environment is hosted. During this outage, network traffic entering and exiting the region was disrupted, which prevented the application from loading correctly and caused intermittent request failures. The issue was external to the TotalAgility application itself. Microsoft has published its own incident review of this event, available on the Azure status history page (https://azure.status.microsoft/en-us/status/history/, Tracking ID: ZJV6-SGG).
Resolution
Once Microsoft restored connectivity to the affected region, access to TotalAgility Cloud AMS/Partners returned to normal. Our teams monitored the recovery and confirmed that application functionality was fully restored for all customers before closing the incident.