Summary
On Sep 22, 2026, between approximately 09:00 and 15:25 UTC, customers using AP Essentials in Europe experienced degraded performance. Affected users saw slow response times when opening documents and navigating the Admin and Office interfaces, and delays loading Master Data such as Purchase Orders. The issue has since been fully resolved and the service is operating normally.
Root cause
The degraded performance was caused by a capacity limit in the infrastructure supporting AP Essentials in Europe. Increased load drove resource usage to a sustained high level, which slowed the processing of requests across the service.
Resolution
Additional processing capacity was added to the environment in a controlled, phased manner to avoid further disruption. Response times were confirmed to have returned to normal, and the status page was updated to reflect the resolution.