Summary
From approximately 06:51 UTC on Oct 12, 2026, status updates and tax authority responses for France e-Invoicing were delayed. From 03:15 to 12:54 UTC on Oct 13, inbound and outbound documents were not processed. Documents submitted during this time were accepted and retained securely, and no data was lost. All delayed documents had been processed by 15:17 UTC on Oct 14. No action is required from customers.
Root cause
A software defect in a third-party provider’s document processing platform. After an unusually slow task, the affected services stopped picking up new work and did not restart on their own. Slow responses from supporting services and limited infrastructure capacity extended the recovery.
Resolution
The provider restarted the affected services, increased capacity and adjusted infrastructure resources. Some services paused again between 13:43 and 16:13 UTC on Oct 13, and further restarts and a capacity adjustment stabilised processing. The accumulated documents were then processed automatically, without resubmission, and the platform stayed under enhanced monitoring until the backlog cleared.