Summary
On Tuesday, May 19, 2026, Printix experienced a service outage from approximately 10:15 to 15:42 UTC, impacting all major Printix functions. At this time, there is no evidence linking the incident to the recent Printix 2026.1 release.
Root Cause
The outage was triggered by a cloud infrastructure failure, which caused unexpected connection drops. While Printix endpoints are designed to recover automatically, the surge in reconnection and authentication requests overwhelmed the authentication service, delaying recovery and causing broader connectivity issues. Additionally, infrastructure scaling constraints during the incident extended the recovery time.
Resolution
Once the root cause was identified, a configuration change was applied to stabilize the service. Connections were gradually re-established, and the platform returned to normal operating levels.
Next Steps
To prevent similar incidents in the future, the following actions are being taken:
A permanent fix for the authentication issue is in progress.
Improvements to connection handling and recovery behavior are underway.
Previously announced infrastructure scalability upgrades are being accelerated.
https://status.tungstencloud.com/europe/incidents/01KRGT820KMJMCYQHK7FW0N9VG
Enhanced monitoring is being implemented to detect and address such issues more effectively.