Summary
Between 23 June and 25 June, customers processing electronic invoices for Romania and Poland experienced disruptions affecting both inbound and outbound invoice processing. The incident was caused by issues within our partner's platform that first interrupted API connectivity and subsequently prevented the retrieval of some inbound documents. All services have since been restored.
Root Cause
The incident resulted from two related issues within our partner's platform. An authentication service inconsistency caused API requests to be rejected, interrupting communication between Tungsten Automation and our partner. After connectivity was restored, a separate API configuration issue introduced during a recent deployment returned an incorrect ERP System ID for inbound documents, preventing them from being retrieved successfully.
Resolution
Our partner restored API connectivity by correcting the authentication service and implementing improvements to prevent similar authentication issues. They also rolled back the deployment that introduced the incorrect ERP System ID, corrected the affected document data, and implemented measures to prevent the issue from recurring. All impacted services have returned to normal operation.