Summary
On July 6th, 2026, the AP Essentials platform in the Europe region was unavailable for approximately 40 minutes. During this period, EMEA customers were unable to access the platform, services in other regions remained stable.
Root Cause
The interruption was caused by an internal network configuration change that had an unintended effect on inbound connectivity to the Europe environment, preventing legitimate customer traffic from reaching the platform. The issue was isolated to the Europe region and did not affect the integrity of any client data.
Resolution
Our teams identified the cause promptly and reverted the configuration change, which immediately restored normal access. Service stability was confirmed before the incident was closed, and the platform has remained fully operational since.