Write-up published
Resolved
This issue has been resolved. The problem affecting Capture job processing (error code 15729160) has been fixed and jobs are processing normally.
Monitoring has confirmed stable operation. Thank you for your patience.
Monitoring
We have applied a fix and Capture jobs are now processing normally. The error affecting scanned document processing (error code 15729160) is no longer occurring.
We are monitoring closely to confirm full stability.
Investigating
We are aware of an issue affecting Printix Capture jobs, where some scanned documents are failing to process. Affected jobs show the error code 15729160 in the tenant history.
We are investigating and will provide further updates as soon as possible.