On 14 July 2026, customers experienced intermittent failures when using Printix Capture, with some users receiving the message “Failed processing scanned files.” In most cases, affected scans were processed successfully when retried.
The failures were caused by an issue within the Capture service environment that affected its ability to process scan jobs consistently. Existing automated maintenance controls did not operate as expected on this occasion, allowing the condition to develop.
Resolution and Preventive Actions
The service instances supporting Printix Capture were recreated, restoring normal operation. No further related errors were observed following this action.
Additional safeguards have been implemented to improve service resilience and reduce the likelihood of recurrence. The Capture processing flow is also being enhanced to further minimize data persistence within the service.