Write-up published
Resolved
The service has been restored. Some workstations may take a little time to reconnect. Print jobs that are not held for secure release and were queued on a workstation while Printix was unavailable may print once the workstation reconnects.
Identified
We have identified the cause as a connection issue with a service provider and are seeing signs of improvement. Our teams continue to work on restoring full service. Sign-in and printing may still be affected.
The next update will be provided by 18:05 UTC.
Investigating
Printix is experiencing a full outage. Users are unable to sign in, and printing, including print release, is not working. We continue to investigate the service failure, which is driven by connection issues with a service provider.
We are working to identify and fix the fault. The next update will be provided by 17:50 UTC.
Investigating
Printix is currently experiencing an outage. Users are unable to sign in, and printing, including print release, is not working. Our teams are actively investigating and working to restore service.
We will provide further updates as soon as more information becomes available.